Our Management Consultants are in the practice of creating value for organisations, through improved performance, assisting in formulating strategies to take your business further. Our consultancy service is dedicated to assisting and supporting organisation across a variety of sectors with their business improvement and leadership development activities. We are committed to our client’s business success,  our consultants bring a breadth of experience, to add value to any organisational learning and development requirements.

How We Work

  • We spend time understanding your goals, vision, values and objectives.  We want to understand your organisation’s culture, context and learning needs
  • We will work with you to define the scope of your requirements and learning outcomes, we aim to provide appropriate advice and guidance to ensure effective solutions are planned
  • We design a tailored solution to your requirements, which includes a range of delivery formants.  We prepare an action plan with deliverables and checkpoints
  • We gather a dedicated and experienced team to ensure that your learning and development requirements are appropriately designed, delivered and coordinated

We aim to continue our dialogue with our clients through assessment, evaluation and reporting.

Consultancy Contact Form

English Language Audits


English is often described as the common language of commerce, companies are therefore becoming more concerned with the proficiency and levels of English language skills within their organisations. 

We provide a range of customized services for organisations to build their English language skills amongst their staff.  

Our services included:

  • English language assessments
  • Diagnostic testing
  • Skills audits and reporting
  • English language development programmes – including online programmes

English Language Audits Contact Form

360 Degree Assessments


‘Feedback is the breakfast of champions.’ Ken Blanchard

In an era when the emotional and relational aspects of leadership are often regarded as important, self knowledge is often regarded as the single most important factor in the practice of leadership. The power of 360 degree feedback is that it offers the manager a reality check. 360° assessment and feedback can help your organisation establish a relevant learning strategy, which will determine the most appropriate training solutions to support your organisations needs.

360° assessment and feedback can be used as a stand alone activity to scope future development planning or as part of a formalised management development programme to help identify training needs for both the organisation and the individual.


The tailored online 360° tool can also be designed around the competency requirements of accredited programmes from team leader to senior manager level.

360-degree feedback is a method of systematically collecting opinions about an individual's performance from a wide range of coworkers. This could include peers, direct reports, managers, clients etc.. The benefit of collecting data of this kind is that the person gets to see a panorama of perceptions rather than just self-perception, which affords a more complete picture.


  • Improving performance begins with self awareness, 360 provides the scope for increasing self awareness
  • Generates greater awareness of strengths and developmental needs
  • Promotes trust, honesty, integrity and openness within organizations and amongst teams
  • Contributes to organizational culture shift
  • Improves communication within teams, and across departments
  • It helps people understand how their behaviour influences both their own personal effectiveness and how they impact the smooth running of the organisation
  • It is a very powerful driver for change both for individuals and organisations as a whole


  • Based on a proven methodology
  • Measures behaviors, not personality traits
  • Proven to be valid and reliable
  • A survey to cover every role
  • Available in multiple languages
  • Can easily adapt our instruments to meet your organization's unique needs
  • The confidential nature of the process and careful construction of the tool provides a clear picture of the individual’s strengths as well as areas that need development
  • The survey can be tailored to questions that the organization feels are most appropriate to their needs or can be selected from pre set questions already developed.


Once the 360 ° appraisal has been completed and development needs identified, 1-1 feedback is given through a qualified Management Coach to ensure personal objectives are set.

A personalized learning development plan can be designed for each individual to fit with your organizational strategic goals.

360 Degree Assessments Contact Form

Accreditation Service


Through our partnerships with a range of international professional awarding bodies and UK universities, we are able to provide an accreditation service to suit your needs. Our accreditation service is designed to allow your organisation to accredit your own in-house training programmes. This means that your bespoke programmes can gain international recognition and prestige,  accredited programmes are written and owned by your organisation.   

We will provide expert feedback about how you can enhance your learning programme into a specification that has measurable learning outcomes and assessment criteria.

Our Accreditation Services

Our experienced consultants can work with you to enhance your learning programmes, build a specification and develop measureable outcomes with appropriate assessment criteria.

We can provide expert feedback to ensure that your courses are bespoke, flexible and reflect your organizational requirements.  We can also advise as to what awarding body and programme type would be most suitable to your requirements.

The benefits of accrediting your in house programmes

  • Add Value and recognition
  • Give that competitive Advantage
  • Depending on the awarding body  participating staff can become a member of related professional body
  • Access to additional learning resources and materials to continue workplace learning
  • A culture of investing in staff learning and development
  • Can provide internationally recognized qualification or award

The Instiute for leadership and management (ILM) is the UK’s leading provider of leadership, coaching and management qualifications and training.

Getting the right mix of inspirational leadership and effective management skills and practices can have a significant impact on organisational performance in terms of profit, sales, growth and survival.

Practical assessment - not just theory

Assessment is a key measure of management and leadership skills learning. ILM’s approach to work-based learning and assessment enables managers to apply and demonstrate their knowledge, skills and awareness to a real-life workplace challenge. Our programs mean you can assess their development and see them make a real-world impact on your organisation even before their course is finished

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Benefits of an ILM Qualification

  • A choice of units and levels to adapt qualifications to your business needs – a more customised approach
  • Practical assessments that are focused on practical application relevant to the organisation/workplace. This means that assessments are not abstract, but require delegates to work on the application of principles in relation to their work roles and organisation.
  • We provide informative support and guidance on the design, deliver and assessment process for the qualification programmes
  • Delegates have access to specialist online learning resources which will support the qualifications and management development
  • Fill skills gaps across your organisation
  • Perceptible results through on-the-job training
  • Free studying membership with the Institute of leadership and management with the accompanying benefits

Studying Membership Benefits

  • All delegates on ILM qualification programmes will receive complimentary studying membership whilst on their course.  This will include the following added benefits:
  • Complimentary subscription to Edge magazine, the Institute's leadership and management magazine{/listing

  • The Ci Zone, free access to suite of interactive career development tools and resources
  • The Resource Centre brings you the access to latest leadership and management thinking through a free online catalogue of e-books, business books summaries and thousands of e-journal articles
  • The Learning Zone has over 400 digital learning resources covering essential management and leadership topics, many of which have been mapped to directly support learners on the ILM programmes
  • Full access to the ILM Insight  – where managers, leaders, HR professionals, training experts, academics and opinion-formers come to network

ILM Organisational Case Studies

A leading social housing provider based in the Surrey UK, Raven Housing Association wanted to deliver a package of training for their management team across all departments.  A key focus for the organisation was that all managers across the organisation gain a professional management qualification.    They also wanted to combine this with their own in house training programme, and gain recognition for this.  DSM after detailed consultation with Raven, effectively mapped the modules of the organisations existing induction and management development programmes with the ILM Level 3 Certificate in leadership and management.  DSM provided training design, delivery, coaching and certification to support the year long programme.

Delivering ILM Customised programmes internationally

Working in partnership with Leapership Consultants,  DSM designed and delivered a leadership development programme, for senior executives at the Kuwait based  ‘The Sultan Centre’.  The executive programme was designed with a keen view on the organisations  priorities, focusing on the skills required to enable their senior executives to meet the demands of their roles.  In consultation, a 1 year programme was designed which incorporated the ILM level 7 leadership and management Diploma framework, as well as customized content pertinent to the organisation.  The participants were drawn from Oman, Lebanon and Kuwait, DSM’s leadership consultants flew bi-monthly to Kuwait to deliver training and consultation services, which was further supported by ILM accredited E-coach.

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Accreditation Contact Form

Customised Training


We work with clients from all sectors with specific training requirements which can be met most effectively through the provision of customised programmes. We work closely with the client to obtain an in-depth analysis of requirements, establishing an understanding of key objectives and priorities.  As we work internationally we are able to design programmes that can focus on specific countries/regions, with varying cultural and social contexts.  Each programme is unique.

Programmes are designed to be as interactive as possible, with an emphasis on relevance to the workplace and the key learning objectives of the client.  Customised training can be delivered either at our centre or at the client's premises, in the UK or overseas.

Our customized training solutions are delivered by our experience consultants who have expertise in specific areas pertinent to your needs.   These consultants are the same experts that deliver our regular open programmes -  we run many successful programmes a year on a range of topics targeted at leadership and business development.

Our training solutions can include:

  • Training design and delivery
  • Accreditation of customized training
  • E-learning
  • Bitesize training/workshops
  • Team building events
  • Training Evaluation

It may be that your programme requires a combination of tools, we can discuss the options with you.

Customised Training Contact Form

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