Leading with Emotional Intelligence


According to Daniel Goleman, psychologist who popularized the term “emotional intelligence”, is a characteristic that is common to highly effective people.

November 07-09 -2017 - Cost- £1,300 - Including Vat

Leading with Emotional Intelligence

Emotional intelligence has 5 key component; self-awareness, self-regulation, motivation, empathy and social skills, that are the hallmarks of the individual who is able to harness the emotional brain to competitive advantage. 

Leading with Emotional Intelligence

Such characteristics may appear “unbusiness” like, however Goleman’s work emphaises its application to business life.  In fact compelling and growing research data actually reinforces the link between emotional intelligence and its impact on measureable business performance. No wonder that emotional intelligence is seen as a key area for leadership and management development, with an emphasis on building emotionally intelligent individuals, teams and organisations.

The programme explores the concept of emotional intelligences as it relates to business performance and professional effectiveness.  

Focussing on key EI tools and techniques applicable in everyday work situations to improve your effectiveness


Day 1 –Assessing your EQ


  • What is Emotional Intelligence - How your brain works
  • Defining Emotional Intelligence (EI)
  • Outlining the core EI competencies
  • The benefits of becoming a more Emotionally Intelligent manager
  • Assessing your own EI
  • A framework to develop EI leadership competencies
  • Understanding your emotional responses and their impact on others
  • Understanding your personal strengths and weaknesses

Day 2 - The Self-aware Manager – How to build your emotional intelligence


  • The Self-managed Manager – How to manage pressure and strong emotions
  • The benefits of managing and controlling your emotions
  • Staying focused and calm under pressure
  • Managing anger, fear and sadness constructively
  • Self-motivation to achieve goals
  • The Socially Aware Manager – How to engage, empathise and build rapport
  • Understanding and empathising with others
  • Building rapport with a broad range of people
  • E.I tools and strategies

Day 3 - Building Emotionally intelligent teams and organisations


This programme is available in house as a customized programme

  • Managing and engaging emotions within your team
  • Building Relationships – Handling conflict, coaching and feedback situations
  • Why relationships succeed or fail
  • Building and managing internal and external relationships
  • Communicating with and influencing others for enhanced results
  • Managing conflicts with others – including feedback and difficult conversations
  • Developing others using emotional coaching

Our workshops are…….Engaging,  Relevant and Practical


Our Experienced and expert leadership and management consultants, ensure that workshops/seminars are facilitated in an engaging and interactive manner.  Industry specialist they are committed to excellence.   With experience of delivery training to executives at all levels  both in the UK and internationally you will benefit from their  substantial breath of experience.  This wealth of knowledge and experience will enhance your training experience, regardless of business context or sector.

Programme Features

• Lunch, Coffee Breaks, refreshments

• Expert leadership facilitator/speakers

• Post course - Personal Development Plan


We can deliver  this programme in-company, and customise according to your needs.


Book The Course Today!


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Events & Workshops


Please scroll down to view all our events and workshops!

What Can Our Workshops Do For You?

We have a range of courses to suit all your needs, from Management First Steps to Brain Based Leadership, theres something for everyone.

Our Events & Workshops

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SOLUTIONS

DSM’s consultants can work with you to design solutions to meet your all of your organisations learning and development needs.

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TOOLS

For us, learning and development takes a range of formats, we will work with you to utilize the tools most relevant to the needs of your organisation.

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EVENTS

DSM hosts a range of workshops and events to tackle your business and leadership challenges, click below to find out more.

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Building High Performing Teams


Mangers and leaders are challenged to address the issues of team performance, and focus considerable efforts on optimising the potential of their teams.

December 05-07 – 2017 - Cost- £1,400 - Including Vat

Building High Performing Teams

As Steve Jobs stated “Great things in business are never done by one person. They're done by a team of people.” They want their teams to perform better, innovate more, resolve conflict, and independently solve any problem that emerges. We expect a lot from our teams, as they are fundamental to organisational success.

Building High Performing Teams

Group formation, norms, culture and team behavior, once established, is difficult to change, Patrick Lencioni documents very well the dysfunctions that can occur in groups and its impact on performance.    A team is more than just a group of people working together, the effective team leader will understand the complexities involved in leading the team to successes.  

This Programmes explores the facets of a high performing team, and the individuals that make up the team. 


What is Resilience?


Have you ever wondered why some people seem to remain calm in the face of highly stressful situations without falling apart? People that can keep their head have what psychologists call resilience, or an ability to cope with problems crisis, high pressure  challenging situations.  The ability to harness resilience to cope, look for solutions in the face of challenges, is a skill/quality that can be learnt, and is essential to high performing teams.

Those who lack this resilience may instead become overwhelmed by such experiences. They may dwell on problems and use unhealthy coping mechanisms to deal with challenges.


Why is resilience important in building a successful team?


Organisational pressures can be identified as one of those areas that can invoke situations that present challenges, demands, stresses, pressures and changing priorities.  The ability of individuals and teams to cope with such situations is at the heart of the success of an organisation and can relate directly to “the bottom line”.  

Resilience is central to well-being as it is to team and organisational performance. No wonder there is a surge of interest in resilience-building, as organisations and their employees are faced with constant change and new challenges.  Building resilient teams means that your team is more equipped to manage shifting business landscape and to continue to achieve results

Conversely inability to deal with these problems can play a significant role in not only the outcome but also the long-term psychological consequences, for the individual and organisation.


Who is the course for?


The programme is for leaders and mangers who want to explore strategies for optimizing team performance, in a forum where peers from a variety of sectors and countries can come together under expert facilitation to focus on the issues related to team performance and cohesion.


Day 1 – Leadership styles and effective team leadership



Day 2 – Team development and dynamics



Day 3- Building Resilient teams



Our workshops/seminars are……..Engaging,  Relevant and Practical


Our Experienced and expert leadership and management consultants, ensure that workshops/seminars are facilitated in an engaging and interactive manner.  Industry specialist they are committed to excellence.   With experience of delivery training to executives at all levels  both in the UK and internationally you will benefit from their  substantial breath of experience.  This wealth of knowledge and experience will enhance your training experience, regardless of business context or sector.


Formal Certification and accreditation of training


This course is linked to the ILM Level 3 in Leadership and Management Award.  ILM offers Europe’s broadest portfolio of leadership, management, coaching and mentoring professional qualifications, with international recognition.  ILM qualifications allow executives to work towards qualifications that are relevant to their business/organisations and context. 

In order to obtain this prestigious and highly recognised qualification you will need to complete written assessments, in addition to attending the five training days.

Should you require this option you will be allocated an e-coach who will work with you to ensure that you are able to successful complete the written assessment.

This qualification route is optional, and is subject to additional registration fees.


Programme Features – Non Accredited Option


• Lunch, and all refreshments  

• Expert Leadership and Management trainers/facilitators on training days

• Comprehensive course materials

• ILM Leadership and management professional membership

• Certificate of attendance


Programme Features – Accredited Qualification Option


• Lunch, and all refreshments  

• Expert Leadership and Management trainers/facilitators on training days

• Comprehensive course materials

• Leadership coaching session

• Access to Online e-resources

• ILM Registration and certification

• ILM Leadership and management membership

• E-coaching – (assignment support)


Testimonials


“My leadership skills will improve as a result, I have the tools now to improve my ability to motivate and manage my team successfully”

Central Bank of Oman

“The course was very practical, through games, discussion and case studies I was able to understand the elements of a good team, and how I could ensure that I get the best from my staff.  The course met my requirements and exceeded it”

Qatar Foundation


We can deliver  this programme in-company, and customise according to your needs.


Book The Course Today!


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Building Resilience


Please Read below to find out all the information about our Building Resilience Course and also how to book!

October 04- 2017 10% LATE AVAILABILITY DISCOUNT NOW £315-

OR - 5th February 2018 Cost- £350.00 - Including Vat

What Is Resilience?

Have you ever wondered why some people seem to remain calm in the face of highly stressful situations without falling apart? People that can keep their head have what psychologists call resilience, or an ability to cope with problems and setbacks.

Building Resilience

The ability to harness resilience to cope, problems solve, look for solutions in the face of challenges

Those who lack this resilience may instead become overwhelmed by such experiences. They may dwell on problems and use unhealthy coping mechanisms to deal with life’s challenges. Disappointment or failure might drive them to unhealthy, destructive, or even dangerous behaviors.


Who should attend?


This course is designed for anyone that wants to explore ways in which to “bounce back” to build resilience in themselves of others. 


What are the benefits?


• You will gain a more flexible, adaptable and positive approach to change

• You will gain tools and strategies to develop resilience and approach challenges with a more positive focus

• Improved understanding of the benefits of building and restoring important relationships

• Acquire skills that can help to reduce workplace/home anxiety (regarding their job)

• Become more level-headed and objective under pressure

• Greater appreciation of the benefits of personal care and pacing oneself

• Improved understanding of personal boundaries and how they can be strengthened

• Greater awareness that change and adversity often creates opportunities

• Be able to assess where you are in terms of resilience and action plan for further development of personal resilience


How Resilient are you?


As part of the pre-course activities you will have the opportunity to complete a simple online questionnaire that assesses resilience. 

The Mental Toughness Questionnaire is an innovative psychometric tool developed by AQR in conjunction with Peter Clough, Professor of Applied Psychology at Manchester Metropolitan University.   The Mental Toughness Questionnaire (MTQ48) is a dynamic and revealing diagnostic test that identifies the resilience and mental toughness of individuals.

The questionnaire is made up of 48 questions, that takes only a few minutes to complete, you will receive your personalised report straight away.


Programme Aims


This 1 day event aims to provide an overview of ways and techniques to build resilience and develop a more positive approach to challenges and change.  It will enable all delegates to assess their personal resilience through completion of the MTQ48 questionnaire and to work on an action plan for further development.


Programme content


Resilience and Adaptability – What is Resilience?  Reviewing the  process of adaptability and resilience, understanding the implications of a sense of purpose, adaptability, self-confidence and having a support network for personal resilience.  What Builds /Breaks Resilience.

Self-Perception - Victim or Hero? - Identifying your default narrative, crafting a narrative that builds resilience.  Circles of Concern, Influence and Control.  

Overcoming and growing from setbacks – understanding aspects of adversity which contribute to future success.  Identifying key factors which enable us to learn from failure.

The Resilience Tool Kit – Strategies and tools to aid in building resilience

Developing resilience – how to access and build it in self and others, exploring the role of diet, emotional intelligence, goal-setting and self-confidence in building resilience.

Assertiveness techniques – practical tips to re-frame common preconceptions and empower individuals at work

How resilient are you? - Review of your The Mental Toughness Questionnaire (MTQ48) report-  exploring change readiness and personal resilience.  Action Planning


Programme features


• Expert & experienced facilitator/coach

• Lunch and refreshments

• Comprehensive course materials

• Personalised Mental Toughness Assessment Report


We can deliver  this programme in-company, and customise according to your needs.


 


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October 04- 2017 10% LATE AVAILABILITY DISCOUNT NOW £315

Book The Course Today!


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5th February 2018 Cost- £350.00

Talent Management


Sustainable change and development requires strong and effective leadership, effective succession planning is essential.

November 28 -30 – 2017 - Cost- £1,225 - Including Vat

Talent Management

Developing and retaining in-company talent, is imperative to ensure the progression of a new generation of leaders/personnel, which allows for greater levels of continuity and business performance.

Talent Management

Human capital is the single most influential factor in determining business success. An effective strategy for attracting and harnessing the talents of individuals should be a major priority for any forward thinking organisation. The aim of this workshop is to explore strategies for attracting, retaining and succession planning, to meet organisational objectives and priorities.


Who should attend?


This programme is for leaders, managers and HR personnel who want to develop, fine tune and gain new perspectives insight into the management of talent within their organisations.


Programme Impact


The global talent gap is widely documented, organisations realise that attracting, developing and retaining talent is fundamental to an organisation remaining competitive.  

A recent Hay group report highlights that in order to cope with the challenges of today’s business environment companies will need to “synchronise their business and people strategies”. This programme will enable delegates to:

• Develop an awareness of attracting talented candidates and make better hiring decisions

• Indicators for spotting talent within company early

• Make decisions that ensure a better match, and reduce mismatch costs

• Identify strategies for promoting talent in organisation


Day 1 – Strategic Talent Management



Day 2 – Attracting Talent



Day 3 – Developing Talent



Our workshops/seminars are……..Engaging,  Relevant and Practical


Our Experienced and expert leadership and management consultants, ensure that workshops/seminars are facilitated in an engaging and interactive manner.  Industry specialist they are committed to excellence.   With experience of delivery training to executives at all levels  both in the UK and internationally you will benefit from their  substantial breath of experience.  This wealth of knowledge and experience will enhance your training experience, regardless of business context or sector.


Programme Features


• Lunch, and all refreshments  

• Expert Leadership and Management trainers/facilitators on training days

• Comprehensive course materials

• Certificate of attendance


Testimonials


“I had five objectives at the beginning of the course…all were met.  All materials and examples were relevant to my role and company and I can put into practical use at work.”
HR Specialist - Continental

“Well put together programme, and will be very useful in future.  The practical nature of the course made it come alive and enjoyable – Never to be forgotten!”
HR Manager – HSS Hire Company

“Exactly what I needed to help me implement recruitment strategy for my company”
HR Specialist – Panalpina

“A great programme, insightful”
Manager - BNP Paribas


We can deliver  this programme in-company, and customise according to your needs.


Do you have require specialist support in:

We work with organisation to design and implement their  programmes to support their HR initiatives.   

More and more organisations are recognising the value that psychometric/behavioural assessment and profiling adds to their talent management planning.  Such assessment can provide rich information about staff,  and the organisations staffing needs.  Such information is essential in relation to plans for growth, innovation, change and organisational culture.

We work with organisations to understand their requirements to ensure that solutions appropriately address their needs.  We use assessments that are robust to ensure that data is valid and reliable.  The recruitment and development of human capital within organisations, are pivotal investments, to ensure better recruitment decisions and more focussed strategy for retaining/promoting in house talent, is implemented.

Book The Course Today!


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